1. Personal information we collect
The service may collect the following information.
- When you contact Support: email, inquiry content, (if needed) order number, payment provider details, attachments/screenshots (if you submit them)
- When confirming PRO access: email and order number (needed for payment verification and access guidance)
- Access logs (automatic): IP address (may be partially masked), browser/device information, request time, error logs (for security and operations)
2. Purposes of use
- Providing PRO access guidance and confirming payment
- Handling customer support (Support) and responding to inquiries
- Preventing misuse, security, and service stability (e.g. rate limiting, error analysis)
3. Retention period
We retain personal information for the minimum period necessary to fulfill the purpose, and may delete or anonymize it after that within a reasonable scope.
- Support inquiries: minimum period needed after resolution and for dispute/accounting purposes
- Access confirmation information: period needed to provide access and prevent misuse
- Where the law requires retention, we follow the statutory period.
4. Third parties and processors
The following third-party services may be involved in operating the service.
- Payment processing: when payments resume, the third-party payment provider shown on the actual payment screen and receipt may process purchaser email, payment information, and order number.
- Hosting/transmission: Cloudflare (site hosting, security, logs/cache, etc.)
Payment information entered during payment (such as card data) is processed directly by the payment provider; the service does not store that sensitive payment information.
5. Your rights
You may request access, correction, or deletion of personal information via Support. Some requests may be limited for security, fraud prevention, or legal obligations.
- Support: /en/support/contact.html
6. Safeguards
- Collect only what is necessary
- Access controls and operational logging
- No storage of sensitive payment information by the service
- Limits to prevent abnormal access or abuse (e.g. rate limiting)
7. Cookies and tracking
The service may use minimal technical identifiers (cookies, local storage, etc.) for essential functionality and security. If we use advertising-related tracking, we will update this policy.
8. Changes to this policy
This policy may be updated for operations, legal, or policy reasons. When it changes, we will show the update date on this page.
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